Lifetime Crash Replacement

Leave It to Us

If there is one thing that cyclists dread, it is a crash. While accidents happen, that does not mean that your riding has to come to a stop. Our wheels have all passed the UCI Vertical Impact Test and beyond, guaranteeing excellent safety; however, in the case your wheel becomes unsafe to ride my means of external factors, such as a collision when out riding, during transport, or accidental misuse, we’ve got you covered. Your replacement will be provided at a significant discount, saving you money and letting you keep on riding.

Which wheels are covered?

All of our wheels models are covered.

Which parts are covered?

Our Crash Replacement Policy covers wheels, rims, spokes, and hubs, but does not include vulnerable parts, such as bearings, valves, freehub bodies and components in the freehub, such as ratchets and springs. Damage that is solely cosmetic is not covered.

How long can the crash replacement policy be used?

Regardless of which warranty option you choose, all of our wheels come with lifetime crash replacement for the original owner.

Can I replace my wheel for another model?

Our Crash Replacement Policy only allows for the replacement to be the same model, unless the wheel is no longer for sale.

How much is the discount? Is shipping included?

The discount is 25% regardless of the wheel model. If only a rim, spokes, a hub, or spokes need replaced, we will give you a discount for that specific part. Shipping and customs duties are borne by the customer.

What if my wheel is no longer for sale?

If Particle no longer sells your wheelset, for no additional charge, we will upgrade you to the newest available model for no extra charge.

How to apply for a replacement?

  1. To apply for replacement, please follow the following steps:
  2. Take multiple detailed photos of the damage
  3. Take photos of the serial number located under the rim tape
  4. Submit the After-Sales Service Form, attaching the photos and proof of purchase
  5. After you submit the After-Sales Service Form, we will contact you within three business days.

Policy Abuse

Particle reserves the right to refuse crash replacement coverage if any claim is falsified and/or if there is obvious abuse of the Crash Replacement Policy.