What is included in the box?

For a single wheel order, each package includes a spare spoke, a tubeless valve, pre-installed rim tape, and a re-usable minimalistic wheel bag.

What does the system weight limit include?

The rider weight limit includes the total weight of the rider, bike, gear, and any other accessories. Exceeding this weight will void the warranty. We offer wheelsets with different weight limits. Each wheelset weight limit is written in the product description. Ultralight and light series wheels have weight limits of 100kg and 120kg respectively, while team series wheels have 140kg weight limits.

What tire pressures can I run?

We recommend you follow the tire pressures found here. While our road and gravel rims have been tested to 150psi, you should never exceed the tire pressure written on the side of your tire. Doing so will void your wheelset’s warranty.

How strong are your carbon spokes? Are they easy to replace?

The replaceable carbon spokes we use have significantly higher tensile strength than steel spokes. They are suitable for both road and gravel riding, and are mechanically secured, preventing them from dislodging. Just like steel spokes, it is possible for them to break if struck with a high force, such as from a collision. As far as replacement, they are as easy to replace as regular steel spokes.

How strong are your carbon rims?

Our of our carbon road and gravel wheels have all been designed to be more than twice as strong as the UCI Vertical Impact Test standard, which is required for professional racing. You can be confident in their durability.

Are carbon spokes under warranty?

Yes. Carbon spokes are under warranty.

If I order from the US, will I get taxed?

No. There are no additional taxes or custom duties with our free shipping option.

What does UCI approval mean? Are the wheels UCI approved?

Wheels that are UCI approved can be raced in pro UCI events. All of our wheels have passed the UCI Vertical Impact test. We are currently waiting for official approval.

Do our wheelsets come with thru-axles?

While quick releases are standardized, thru axles come in many standards. For this reason, we do not provide them. Typically, frame brands should provide thru-axles with their frames. If you need one, we recommend you contact them.

Do I need a spacer for my cassette?

If you are using a Shimano 9/10-speed cassette, you will need a 1.85mm spacer. SRAM XD MTB cassettes also require spacers when paired with SRAM XDR freehubs.

Where can I get a replacement freehub?

You can purchase freehubs directly from us. Please do not use other freehubs on your hub due to potential compatibility issues.

Where can I get replacement bearings?

Bearings can be purchased directly through us. We strongly recommend that if you want to replace your bearings that you do so with the help of a professional mechanic. We advise against replacing freehub bearings. Instead we recommend you replace the entire freehub.

Is there a 6-bolt disc brake option?

Yes. We offer a converter for those wanting to use 6-bolt rather than centerlock. 

Do you have safety information and a user manual?

Please visit this page.